Privacy Policy

Last Updated: January 2024

1. Introduction

ZAFAA Travel & Service Co., LTD. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Passport and identification information for travel bookings
• Payment information (processed securely through third-party payment processors)
• Travel preferences and special requirements
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your bookings, inquiries, and our services
• Provide customer support and respond to your requests
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Analyze website usage and trends

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating our website and providing services (e.g., payment processors, email services, travel suppliers)
• Travel Suppliers: We share necessary information with hotels, airlines, and other travel suppliers to fulfill your bookings
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to object to processing of your information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@zafaatravel.com
• Phone: +855 71 970 9199
• Address: Grand Galaxy Park, Ruko No. 81 Blok RGA, Jaka Setia, Kec. Bekasi Selatan, Kota Bekasi, Jawa Barat 17147