Terms and Conditions

Information Page

Terms and Conditions

Last Updated: January 2024

1. Acceptance of Terms

By accessing and using the website and services of ZAFAA Travel & Service Co., LTD. ("we," "our," or "us"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

ZAFAA Travel & Service Co., LTD. provides travel services including but not limited to:

  • Umrah and Hajj packages
  • Holiday tour packages
  • Visa processing services
  • Travel consultation and planning
  • Related travel services

3. Booking and Payment

3.1 Booking Process

  • All bookings are subject to availability and confirmation
  • Bookings are confirmed only after payment of the required deposit or full payment as specified
  • You are responsible for providing accurate and complete information
  • We reserve the right to refuse any booking at our discretion

3.2 Payment Terms

  • Payment terms will be specified at the time of booking
  • A deposit is typically required to secure your booking
  • Full payment may be required before travel dates as specified
  • All prices are subject to change until booking is confirmed
  • Additional charges may apply for modifications or special requests

4. Prices and Fees

  • All prices are quoted in the currency specified and are subject to change
  • Prices are based on current exchange rates and supplier costs
  • We reserve the right to adjust prices due to currency fluctuations, fuel surcharges, or supplier price changes
  • Additional fees may apply for services not included in the package

5. Cancellation and Refunds

5.1 Cancellation by Customer

  • Cancellation policies vary by package type and supplier terms
  • Cancellation fees may apply based on timing and package terms
  • Refunds, if applicable, will be processed according to our refund policy
  • Some packages may be non-refundable

5.2 Cancellation by Us

  • We reserve the right to cancel bookings due to circumstances beyond our control
  • In case of cancellation by us, we will offer alternative arrangements or appropriate refunds
  • We are not liable for additional expenses incurred due to cancellations

6. Travel Documents and Requirements

  • You are responsible for ensuring you have valid travel documents (passport, visa, etc.)
  • We provide visa assistance but cannot guarantee visa approval
  • You must comply with all entry requirements of your destination
  • Failure to have proper documentation may result in denied entry at your own expense

7. Travel Insurance

  • Travel insurance is highly recommended for all trips
  • You are responsible for obtaining adequate travel insurance
  • We are not responsible for any losses or expenses not covered by insurance

8. Changes and Modifications

  • We reserve the right to modify itineraries, accommodations, or services due to circumstances beyond our control
  • We will make reasonable efforts to provide equivalent alternatives
  • We are not liable for changes made by suppliers (airlines, hotels, etc.)

9. Limitation of Liability

  • Our liability is limited to the cost of the services provided
  • We are not liable for indirect, consequential, or incidental damages
  • We act as an intermediary between you and travel suppliers
  • We are not responsible for the acts, errors, or omissions of third-party suppliers

10. Your Responsibilities

You agree to:

  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Respect local customs and cultures
  • Behave appropriately during travel
  • Follow instructions from tour guides and representatives
  • Carry valid travel documents and insurance

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of ZAFAA Travel & Service Co., LTD. or its licensors and is protected by copyright and other intellectual property laws.

12. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

13. Dispute Resolution

Any disputes arising from these Terms and Conditions or our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts in Bekasi, Indonesia.

14. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or supplier failures.

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Email: info@zafaatravel.com
  • Phone: +855 71 970 9199
  • Address: Grand Galaxy Park, Ruko No. 81 Blok RGA, Jaka Setia, Kec. Bekasi Selatan, Kota Bekasi, Jawa Barat 17147