FAQ - Frequently Asked Questions

| Packages & Services

Package inclusions vary but typically include accommodation, airport transfers, transportation as specified in the itinerary, some meals (as indicated), guided tours or services, and basic support. Detailed inclusions and exclusions are clearly listed for each package. Please review the specific package details for complete information.

Meal inclusions vary by package. Some packages include all meals (full board), while others may include breakfast only or specific meals. All meals provided are halal-certified. Please check the specific package details for meal inclusions, or contact us for clarification.

Yes, all our packages feature halal-certified accommodations. We ensure that hotels provide halal meals, prayer facilities, and Qibla directions. We work exclusively with hotels that meet our halal compliance standards.

Yes, we offer customizable packages to meet your specific needs and preferences. Contact us with your requirements, and our team will work with you to create a tailored itinerary that fits your budget, schedule, and preferences.

| Booking & Reservations

You can make a booking through our website by selecting your desired package, filling out the booking form with your details and traveler information, and submitting your request. Our team will review your booking and contact you to confirm the details and proceed with payment.

We accept various payment methods including bank transfers, credit cards, and other secure payment options. Payment terms and methods will be discussed during the booking confirmation process. A deposit is typically required to secure your booking.

We recommend booking at least 2-3 months in advance for Umrah packages and 6-12 months for Hajj packages to secure the best rates and availability. However, we also offer last-minute booking options subject to availability. Early booking ensures better hotel selection and pricing.

Booking modifications are subject to availability and may incur additional charges. Please contact us as soon as possible if you need to make changes. Changes to dates, number of travelers, or package details will be reviewed on a case-by-case basis.

| Travel Documents & Visa

You will need a valid passport (with at least 6 months validity from your travel date), Umrah/Hajj visa (which we assist in processing), vaccination certificates as required, proof of accommodation, and travel insurance. We provide comprehensive assistance with all visa processing and documentation requirements.

Visa processing times vary depending on the destination and type of visa. For Umrah visas, processing typically takes 2-4 weeks. For Hajj visas, the process can take longer and is subject to official quotas and timelines. We will keep you informed throughout the process.

Yes, we provide comprehensive visa assistance services. Our team handles the visa application process, document preparation, and liaison with relevant authorities. We ensure all requirements are met and keep you updated on the status of your visa application.

Vaccination requirements vary by destination and are subject to current health regulations. For Umrah and Hajj, certain vaccinations may be mandatory. We will inform you of all required vaccinations during the booking process and can assist with obtaining necessary certificates.

| Travel Preparation

Essential items include: Ihram clothing (two white seamless cloths for men, modest clothing for women), comfortable walking shoes, prayer mat, Qibla compass, personal hygiene items (unscented), essential medications, copies of all documents, and appropriate clothing for the climate. We provide a detailed packing list upon booking confirmation.

While travel insurance is highly recommended for all trips, it may be mandatory for certain destinations or package types. Travel insurance provides coverage for medical emergencies, trip cancellations, lost luggage, and other unforeseen circumstances. We can assist you in obtaining appropriate travel insurance.

Consult with your doctor before traveling, especially for long journeys or if you have existing health conditions. Ensure you have all required vaccinations, carry sufficient prescription medications with doctor's notes, and obtain medical clearance if needed. We recommend purchasing comprehensive travel insurance with medical coverage.

| During Your Journey

Yes, we provide 24/7 on-ground support during your journey. Our representatives are available to assist you with any questions, concerns, or emergencies. You will receive contact information for our local support team before your departure.

In case of emergencies, contact our 24/7 support hotline immediately. We have protocols in place to assist with medical emergencies, lost documents, travel disruptions, and other urgent situations. We work with local partners and authorities to ensure you receive prompt assistance.

Yes, all our accommodations and many of the locations we visit have prayer facilities. Hotels provide prayer mats, Qibla directions, and designated prayer areas. We ensure that prayer times and facilities are easily accessible throughout your journey.

| Cancellation & Refunds

Cancellation policies vary depending on the package type, timing of cancellation, and supplier terms. Generally, cancellations made well in advance may be eligible for partial refunds, while last-minute cancellations may incur penalties. Please review the specific terms for your booking or contact us for details.

Refund eligibility depends on several factors including cancellation timing, package type, and supplier policies. We will review your specific situation and provide information about any applicable refunds. We recommend purchasing travel insurance that includes trip cancellation coverage.

If we need to cancel a trip due to circumstances beyond our control (such as natural disasters, political unrest, or supplier cancellations), we will work to provide alternative arrangements or offer appropriate refunds in accordance with our terms and conditions.

Everything You Need to Know